FAQs

What issues can TheraHive help with?

Our aim is to help students realize an array of personal growth objectives. Whether it's increasing joy, enhancing relationships, boosting self-esteem, improving decision-making, or cultivating resilience, our courses are here to support you. We also provide pathways to elevate your mood, reduce stress, improve focus, enhance your coping skills, and heighten emotional intelligence. Our ultimate goal is to help you achieve richer life satisfaction and effectively manage anxiety. As we continue to expand our offerings, you're encouraged to explore our upcoming courses and join the waitlist for those that resonate with your personal goals.

Can TheraHive replace face-to-face individual therapy?

Our service is not intended to replace individual therapy. That said, for many students psychoeducational learning is enough to address their goals. In other cases, they supplement individual therapy with our courses.

What are psychoeducational groups?

We know, “psychoeducational” is a mouthful. These groups are interactive classes that teach you how to improve your mental health. They are based on methods that have been scientifically proven to work. These groups are great for anyone and everyone, no matter what you're going through, and they're one of the best ways to learn skills that can help you attain your goals and enhance your well-being.

What is blended learning (and a flipped classroom)?

Blended learning is a mix of online and live learning experiences. A "flipped classroom" is where the traditional home practice and lecture elements are reversed. Students are first introduced to new topics through self-paced learning, then, the in-class time is dedicated to exploring these topics more deeply. 

At TheraHive, you’ll be introduced to skills at your own pace and in whatever way is best for you, whether that’s watching videos from experts, reading about the research behind the skills, or doing interactive exercises. Then you’ll attend live sessions where you’ll deep-dive, problem-solve, and get personal feedback that drives results.

How many people are in your hives (groups) ?

Sometimes small is better, we limit the size of our groups, or 'hives,' to six to ten participants. This size ensures that everyone is fully engaged and gets personal attention from our coaches. Also, there's a wealth of research that suggests this is the optimal size for learning mental health skills.

Are your hives (groups) private and confidential, and can I be anonymous?

Absolutely! At TheraHive, we take every possible measure to ensure as much privacy as possible. This includes backend systems that comply with many of the same standards set by The Health Insurance Portability and Accountability Act (HIPAA), as well as contracts that students sign to respect each other's confidentiality. You can choose whatever name you want in our system, and your full name and contact information will never be shared. Finally, you can even use video filters to hide your identity.

How many hours of work are required each week?

Our courses are crafted with your busy schedule in mind. Each week, expect to commit roughly an hour to self-guided study, and another hour participating in a live session. It's manageable, flexible, and tailored to accommodate your lifestyle. 

What is Dialectical Behavioral Therapy (DBT)?

DBT, short for Dialectical Behavior Therapy, is an empowering method of personal development, created by Dr. Marsha Linehan. It's known for its high effectiveness in catering to a diverse array of needs. DBT emerged from Cognitive Behavioral Therapy (CBT), which is also renowned for its substantial research support. Our courses, led by trained coaches, follow the same well-established research and skills that are integrated into DBT.

Do you accept insurance?

We do not currently accept insurance, or handle insurance claims.

What is your refund policy?

We keep our classes and groups small because this leads to the best outcomes for our students. Due to the nature of our classes, we cannot resell a seat in a group if a student drops out or needs to cancel their participation. For this reason, we do not offer refunds. The one exception is if we need to cancel a class or reschedule it. Thank you for understanding how this supports our commitment to your learning journey.

What should I do in the event of a crisis?

We are concerned about your well-being, but we are not a crisis intervention or a suicide hotline. So, if you are having a crisis, a life-threatening issue, or are n need of immediate help, please reach out to the following numbers:

Suicide & Crisis Lifeline: 988

Local Emergency Services: 911

National Suicide Prevention Lifeline: 1.800.273.8355 or Online chat:  https://suicidepreventionlifeline.org/chat/

24/7 Crisis Line: Text HOME to 741741 or call 1-800-273-8255

National Alliance for the Mentally Ill: 1-800-950-NAMI

National Alcohol and Drug Use Hotline: 1-800-662-4357

In addition, the following websites may be helpful in identifying potential therapists for you:

‍https://findtreatment.samhsa.gov/ ‍

suicidepreventionlifeline.org

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How do I fix compatibility issues?

There are two common issues that affect students taking our courses, including an issue with browser cookies and an issue with "cross-site tracking." The latter only affects students using mobile devices.

Browser cookies are used by websites that you visit for multiple reasons (e.g., caching user settings and preferences, tracking information, etc.).

TheraHive has to use browser cookies to track your progress in our courses. Most browsers accept them by default. If your browser doesn’t (i.e., Safari) or you’ve disabled third-party cookies, you'll have to enable them for our course content to load properly. Note, you don't have to enable cookies for "all sites", if you don't want to. You can create an "exception" for our site if you prefer.

1.1) Browser Cookies (Desktop)

Here’s how to enable third-party cookies in six popular desktop browsers:

Mozilla Firefox
1. Click the menu symbol and choose Options.
2. Go to the Privacy and Security tab.
3. In the History section, choose Use custom settings for history from the Firefox will drop-down list.
4. In the Cookies and Site Data section, check Accept cookies and site data from websites.
5. From the Accept third-party cookies and site data drop-down list, choose Always.

Google Chrome
1. Click the menu symbol and choose Settings.
2. In the Privacy and security section, click Cookies and other site data.
3. Make sure you Allow all cookies.

Internet Explorer
1. Click the gear symbol and choose Internet Options.
2. Go to the Privacy tab.
3. Click Advanced.
4. On the Advanced Privacy Settings dialog box, check Override automatic cookie handling.
5. On the First-party Cookies section, check Accept.
6. On the Third-party Cookies section, check Accept.
7. Check Always allow session cookies.
8. Click Ok.
9. Click Ok again and restart the browser.

Microsoft Edge
1. Click the menu symbol and choose Settings.
2. In the Advanced settings section, click View advanced settings.
3. From the Cookies drop-down list, choose Don’t block cookies.

Safari (Mac)
1. Click Safari and choose Preferences.
2. Go to the Privacy tab.
3. In the Cookies and website data section, uncheck Block all cookies.

1.2) Browser Cookies (Mobile)

If you're on a mobile device, we recommend downloading the TalentLMS app to take our courses (Apple or Android). You’ll need to enter "therahive.talentlms.com” as your domain before logging in.

here's how to allow browser cookies:

Safari (iOS)
1. On your iPhone or iPad, click Settings.
2. On the left-hand panel, choose Safari.
3. In the Privacy & Security section, uncheck Block Cookies.

2) Cross-Site Tracking (Mobile)

‍In iOS and MacOS, please make sure that Prevent cross-site tracking is unchecked.

For Android

1. On your Android device, open the Chrome app .
2. To the right of the address bar, tap More Settings.
3. Tap Privacy and security.
4. Tap Do Not Track.
5. Turn the setting on or off.

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