Understanding Our Tuition Refund Policy

We understand that life can change unexpectedly, and sometimes students request a refund of their tuition deposit before their program begins. This post explains why our tuition deposits are generally non-refundable. We acknowledge this may be disappointing news, and we invite you to read further to understandwhy this policy is important and what our appeal process is (at the bottom of this post 👇). NOTE, you’ll need information in this post to complete a request.

Why Are Tuition Deposits Non-Refundable?

At TheraHive, we maintain small groups to ensure each student receives personalized and meaningful support. When you secure your seat by paying your tuition deposit, it is reserved specifically for you, which means we cannot offer it to another student. Additionally, as soon as you enroll, our team begins preparing for your participation. This preparation involves multiple steps that incur real costs, including:

• Reserving your spot and blocking it from other potential students.
• Setting up your personal account and access to our learning platform.
• Initiating administrative and onboarding processes that require staff time.
• For individual coaching students, coordinating with your assigned coach to align schedules and ensure readiness.

These steps are essential to deliver a high-quality experience and represent tangible investments we make before your program even begins.

Legal and Financial Considerations

Non-refundable deposit policies, like ours, are standard practice in the U.S. when they are clearly disclosed and agreed to by the consumer. These policies are governed primarily by state contract law and consumer protection rules. While there is no single federal law covering non-refundable deposits for services, our policy follows best practices in transparency and fairness. We make this policy clear on our website, enrollment forms, and payment pages, and you can always review the full refund policy in our FAQ section.

Beyond legal considerations, this policy helps keep our programs affordable. Many organizations raise prices to account for potential refunds, but by maintaining a non-refundable deposit policy, we are able to keep fees lower for all students.

Empathy and Emotional Understanding

We deeply empathize with the fact that many of our students are navigating mental health challenges, which can amplify feelings of frustration or disappointment. Notably, our programs are specifically designed to support students through such emotional challenges—teaching essential skills for managing conflicts, distress, and intense emotions effectively.

Practicing Dialectical Thinking

We kindly ask that you also consider our perspective. Dialectical Behavior Therapy (DBT) emphasizes Dialectics—the practice of holding two seemingly opposite truths simultaneously. In this case, it’s possible to feel upset about not receiving a refund while also understanding why this policy is essential for our small organization. For further exploration, we invite you to watch our free video on Dialectical thinking, offering practical tools for navigating complex situations.

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Our Commitment to Transparency and Fairness

Special Considerations and Exceptions

We understand that exceptional circumstances sometimes arise, causing significant hardship. If you believe your situation warrants special consideration, we invite you to reach out directly and petition our policy via the embedded form below. While we cannot guarantee refunds, we are committed to reviewing each request thoughtfully, and where appropriate, providing refunds minus applicable administrative fees to cover the costs already incurred by our team.

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Our intention is always to approach these situations with compassion and fairness, ensuring our resources remain accessible while acknowledging the very real challenges our students sometimes face.

We hope this explanation clarifies our refund policy and demonstrates our commitment to transparency, fairness, and the operational realities of running a small business. Each enrollment triggers significant work and dedication from our staff, who deserve fair compensation for their efforts.

Thank you for taking the time to understand our perspective. Should you have additional questions or wish to discuss your situation further, please reach out directly to your TheraHive team or contact us here.

We sincerely appreciate your understanding and are grateful to have you as part of our community.

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